Terms of Service

Order Placement and Confirmation:

By placing an order with Kiya Fashions, customers acknowledge that they have read, understood, and agreed to our terms and conditions. Orders are considered confirmed upon receipt of payment, and any modifications must be communicated within a specified timeframe.

Payment and Pricing:

All prices are listed in the local currency and are inclusive of applicable taxes. Payments must be made in full before the commencement of tailoring services. Kiya Fashions reserves the right to adjust prices, but any changes will not affect confirmed orders.

Tailoring Process and Timelines:

Kiya Fashions is committed to delivering high-quality tailored garments within the agreed-upon timelines. However, unforeseen circumstances may impact delivery dates. Customers will be notified promptly of any delays, and efforts will be made to expedite the process without compromising craftsmanship.

Returns and Exchanges:

We take pride in our craftsmanship, and each garment undergoes rigorous quality checks. However, if customers are dissatisfied with their purchase, Kiya Fashions accepts returns or exchanges within a specified timeframe. The items must be unworn, in their original condition, accompanied by the original receipt and price tag.

Alterations and Adjustments:

Minor alterations are complimentary to ensure the perfect fit. Any major alterations or adjustments may incur additional charges. Customers are encouraged to communicate their preferences clearly during the initial consultation to minimize the need for significant modifications.

Privacy and Data Security:

Kiya Fashions respects customer privacy and ensures the confidentiality of personal information. Customer data is handled in accordance with applicable data protection laws, and details can be found in our Privacy Policy.

Intellectual Property:

All designs, logos, and content on the Kiya Fashions website are the intellectual property of Kiya Fashions. Any unauthorized use or reproduction is strictly prohibited.

Communication:

Customers agree to receive communication from Kiya Fashions regarding order updates, promotions, and other relevant information. Opt-out options for promotional communication are available.

Force Majeure:

Kiya Fashions is not liable for any failure or delay in performance resulting from circumstances beyond our control, such as natural disasters, government actions, or other unforeseen events.

These terms and conditions are subject to change, and customers are advised to review them periodically. Continued use of Kiya Fashions’ services implies acceptance of the updated terms. For further inquiries, contact our customer service team.